Status | First Response | Resolution Plan | Resolution |
| Critical | 15 minutes | 1 hour | 3 hours |
| Urgent | 30 minutes | 2 hours | 4 hours |
| Standard | 1 hour | 4 hours | 24 hours |
| Change | 2 hours | 24 hours | 2 days |
| Target | 98% | 95% | 92% |
Definitions
Critical – loss of service issue affecting the majority of users example: server down, internet down, phones down, network down, key application down.
Urgent – loss of service issue affecting some users example: service down, internet slow, phones intermittent, network issues, key application issue.
Standard – less serious issue affecting fewer users or a single user example: PC down, backup malfunction, application down, degraded performance, printing issues.
Change – user guidance, change requests example: setup new user, configure new printer, set up Out of Office.
First Response – a member of the J700 Group team is now working on the incident.
Resolution Plan – a plan of how to resolve the issue has been established.
Resolution – the issue has been resolved and all systems are fully operational.
We deliver exceptional service, every time and adapt to your changing business needs
We build relationships with our clients based on trust, integrity and reliability of IT services we provide.
We understand your business needs to help maximise your business performance
We work with our customers to utilise IT to improve their businesses performance.
We aim to add value to the service we provide our customers at every stage and go the extra mile
We’re adopt a consultative, friendly & personable approach to ensure they get the service best suited to their business needs
J700 Group deliver exceptional IT service, every time and adapt to your changing business needs
We provide the right advice, guidance and service delivery and add value at every stage
We aim to prevent IT issues from occurring and solve them immediately if they do
Our main company motto is ‘We Care‘, we firstly care about our customers and want to give them the best possible service for the best price, secondly, we care about IT.
We would love to work with you and be given the opportunity to demonstrate just how much of a difference we can make to your business.
All J700 Group’s employees are passionate about IT, it’s their job and their hobby and something they also spend a lot of their spare time doing.
Our Managing Director has over 25 years of experience working in senior IT positions across numerous sectors and uses this knowledge to help and advise companies on their IT strategy.
Managing Director
Director
