J700 Group Limited

Service Level Agrement

The times in the table below are the maximum length of time J700 Group aims to take to reach the three milestones of any support incident.

First Response                      Resolution Plan       Resolution
Critical –     15 minutes               1 hour                         3 hours
Urgent  –    30 minutes              2 hours                      4 hours
Standard –   1 hour                     4 hours                      24 hours
Change  –     2 hours                  24 hours                    2 days
Target –         98%                        95%                             92%

Definitions
Critical – loss of service issue affecting the majority of users example: server down, internet down, phones down, network down, key application down.
Urgent – loss of service issue affecting some users example: service down, internet slow, phones intermittent, network issues, key application issue.
Standard – less serious issue affecting fewer users or a single user example: PC down, backup malfunction, application down, degraded performance, printing issues
Change – user guidance, change requests example: setup new user, configure new printer, set up Out of Office.
First Response – a member of the J700 Group team is now working on the incident.
Resolution Plan – a plan of how to resolve the issue has been established.
Resolution – the issue has been resolved and all systems are fully operational.

J700 Group IT Support Company Lancashire

Testimonials

We love our 5 star reviews and testimonials.

We strive to give a great service each and every time for all our valued clients no matter how large or small, service is key, and nothing less than the best will do, we always go the extra mile……

5/5
"The support J700 Group Limited has provided to the company has been nothing short of phenomenal. Always available to avert an IT crisis as well as providing reliable products, service agreements and future proof ideas and all carried out with a smile and very reasonable invoicing rates. Highly recommended."
DES Group
Barry Gavahan
Managing Director
5/5
"I work for a Charity in the Ribble Valley and we couldn't be happier with the service provided by J700 Group. Nothing is ever too much trouble and work completed is always to an extremely high standard. We've had complex issues with our IT the team at J700 has always managed to fix things for us. Would highly recommend to anyone."
Ribble-Valley-Crossroads-Care
Jaime Murphy
Manager
5/5
"We have been using J700 Group since the end of 2018, they provide us with IT Support, Cloud and our Website and we could not be happier, the service and support is amazing and any problems are always dealt with quickly and efficiently, we would definitely recommend their services to other businesses."
Ace-Mechanical-Services
Matt Simpson
Manager

Our Mission

Our main company motto is ‘We Care‘, we firstly care about our customers and want to give them the best possible service for the best price, secondly, we care about IT.

We would love to work with you and be given the opportunity to demonstrate just how much of a difference we can make to your business.

We are Passionate

All J700 Group’s employees are passionate about IT, it’s their job and their hobby and something they also spend a lot of their spare time doing.

Our Managing Director has over 25 years of experience working in senior IT positions across numerous sectors and uses this knowledge to help and advise companies on their IT strategy.

Our Ethos and Core values

Trust

We build relationships on trust, integrity and reliability

Performance

We improve the business performance of our clients

Add Value

We aim to add value at every stage and go the extra mile

Consultive

We’re adopt a consultative, friendly & personable approach

Understand

We strive to totally understand our clients’ business and IT requirements

Experience

We aim to prevent IT issues from occurring and solve them immediately if they do

Service

We deliver exceptional service, every time and adapt to your changing business needs

Support

We provide the right advice, guidance and service delivery and add value at every stage

Knowledgable

We understand your business needs to help maximise your business performance

Our Services

Take Your Business to the next Level

J700 Group has 25+ Years experience in providing IT Support, Technology, Telecoms & Website Solution for Businesses

Managed IT Support

We provide a wide range of high quality, reliable and competitive IT Support services for companies in Lancashire and Greater Manchester such as Managed IT Support, Remote IT Support, OnSite IT Support, Server Support, Managed IT Services, IT Infrastructure, IT Security and IT Infrastructure Audits.

Managed Cloud Solutions

For small and mid-size businesses (SMBs), the benefits of cloud computing are endless. It saves them both time and money by boosting productivity, improving collaboration and promoting innovation. In the cloud you can access files, work remotely as though you were in the office, and even collaborate remotely.

Microsoft 365

Microsoft 365 is a cloud-based service hosted by Microsoft that brings together familiar Microsoft Office desktop applications with business-class email, shared calendars, instant messaging (IM), video conferencing and file sharing.

Cyber Security

Cyber Security involves keeping your and your companies information and devices secure from a cyber attack, ensuring data and devices are protected 24/7. We provide a wide range of solutions to ensure you mitigate any risk and are protected. Speak to one of our experts today, don't leave it till its too late.

Backup Solutions

Our Managed Backup Solutions ensure your data is backed up, secure, safe and can be restored as and when needed. We can backup anything from Servers, Databases, PCs, Laptops, Microsoft 365, One Drive and lots more.

IT Hardware

Need a New Laptop, PC, Server, Switch, WiFi Access Point, Telephony Device or anything else, we partner with numerous top brands including Dell, HP and Lenovo to ensure you get the right products at the right price.

Website Design

To get the best from your website, it needs to be modern, well designed, fast, responsive, SEO optimised and regularly updated. J700 Group can provide all this for you, so you can then just concentrate on keeping up with all the orders and enquiries your new website will help generate !

Search Engine Optimisation

Ensure your website is optimised so that it firstly will get indexed by search engines like Google, and secondly so that it be found when users search for your brand, products or services! See the services we offer to Get your website found online and increase visitors.

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