The times in the table below are the maximum length of time J700 Group aims to take to reach the three milestones of any support incident.
First Response Resolution Plan Resolution
Critical – 15 minutes 1 hour 3 hours
Urgent – 30 minutes 2 hour 4 hours
Standard – 1 hour 4 hours 24 hours
Change – 2 hours 24 hours 2 days
Target – 98% 95% 92%
Critical – loss of service issue affecting the majority of users example: server down, internet down, phones down, network down, key application down.
Urgent – loss of service issue affecting some users example: service down, internet slow, phones intermittent, network issues, key application issue.
Standard – less serious issue affecting fewer users or a single user example: PC down, backup malfunction, application down, degraded performance, printing issues
Change – user guidance, change requests example: setup new user, configure new printer, set up Out of Office.
First Response – a member of the J700 Group team is now working on the incident.
Resolution Plan – a plan of how to resolve the issue has been established.
Resolution – the issue has been resolved and all systems are fully operational.
Empowering Your Business By Providing Cutting Edge IT Solutions and Support.
J700 Group aims to improve the business performance of all our clients using our unique blend of IT Innovation, adding value wherever we can and always going the extra mile. Don’t take our word for it, see our 5 star ratings and testimonials.
Managed IT Support
Managed Cloud Solutions
Over 25+ Years Experience
When your IT systems are critical to your business functioning, you need someone supporting you who are reliable and you can trust, that’s where J700 Group comes in.
Our Satisfaction comes from seeing your business grow with our help
To support and manage your IT Systems and Telecoms, so you don’t have to worry letting you concentrate on your business, safe in the knowledge that your systems will work and your data is fully secure and protected, all day every day.
We love our 5 star reviews and testimonials.
We strive to give a great service each and every time for all our valued clients no matter how large or small, service is key, and nothing less than the best will do, we always go the extra mile……