The times in the table below are the maximum length of time J700 Group aims to take to reach the three milestones of any support incident.
First Response Resolution Plan Resolution
Critical – 15 minutes 1 hour 3 hours
Urgent – 30 minutes 2 hours 4 hours
Standard – 1 hour 4 hours 24 hours
Change – 2 hours 24 hours 2 days
Target – 98% 95% 92%
Definitions
Critical – loss of service issue affecting the majority of users example: server down, internet down, phones down, network down, key application down.
Urgent – loss of service issue affecting some users example: service down, internet slow, phones intermittent, network issues, key application issue.
Standard – less serious issue affecting fewer users or a single user example: PC down, backup malfunction, application down, degraded performance, printing issues
Change – user guidance, change requests example: setup new user, configure new printer, set up Out of Office.
First Response – a member of the J700 Group team is now working on the incident.
Resolution Plan – a plan of how to resolve the issue has been established.
Resolution – the issue has been resolved and all systems are fully operational.
Testimonials
We love our 5 star reviews and testimonials.
We strive to give a great service each and every time for all our valued clients no matter how large or small, service is key, and nothing less than the best will do, we always go the extra mile……
Our Mission
Our main company motto is ‘We Care‘, we firstly care about our customers and want to give them the best possible service for the best price, secondly, we care about IT.
We would love to work with you and be given the opportunity to demonstrate just how much of a difference we can make to your business.
We are Passionate
Our Managing Director has over 25 years of experience working in senior IT positions across numerous sectors and uses this knowledge to help and advise companies on their IT strategy.
Our Ethos and Core values
Trust
We build relationships on trust, integrity and reliability
Performance
We improve the business performance of our clients
Add Value
We aim to add value at every stage and go the extra mile
Consultive
We’re adopt a consultative, friendly & personable approach
Understand
We strive to totally understand our clients’ business and IT requirements
Experience
We aim to prevent IT issues from occurring and solve them immediately if they do
Service
We deliver exceptional service, every time and adapt to your changing business needs
Support
We provide the right advice, guidance and service delivery and add value at every stage
Knowledgable
We understand your business needs to help maximise your business performance
Our Services
Take Your Business to the next Level
J700 Group has 25+ Years experience in providing IT Support, Technology, Telecoms & Website Solution for Businesses
Managed IT Support
We provide a wide range of high quality, reliable and competitive IT Support services for companies in Lancashire and Greater Manchester such as Managed IT Support, Remote IT Support, OnSite IT Support, Server Support, Managed IT Services, IT Infrastructure, IT Security and IT Infrastructure Audits.
Managed Cloud Solutions
For small and mid-size businesses (SMBs), the benefits of cloud computing are endless. It saves them both time and money by boosting productivity, improving collaboration and promoting innovation. In the cloud you can access files, work remotely as though you were in the office, and even collaborate remotely.
Microsoft 365
Microsoft 365 is a cloud-based service hosted by Microsoft that brings together familiar Microsoft Office desktop applications with business-class email, shared calendars, instant messaging (IM), video conferencing and file sharing.
Cyber Security
Cyber Security involves keeping your and your companies information and devices secure from a cyber attack, ensuring data and devices are protected 24/7. We provide a wide range of solutions to ensure you mitigate any risk and are protected. Speak to one of our experts today, don't leave it till its too late.
Backup Solutions
Our Managed Backup Solutions ensure your data is backed up, secure, safe and can be restored as and when needed. We can backup anything from Servers, Databases, PCs, Laptops, Microsoft 365, One Drive and lots more.
IT Hardware
Need a New Laptop, PC, Server, Switch, WiFi Access Point, Telephony Device or anything else, we partner with numerous top brands including Dell, HP and Lenovo to ensure you get the right products at the right price.
Website Design
To get the best from your website, it needs to be modern, well designed, fast, responsive, SEO optimised and regularly updated. J700 Group can provide all this for you, so you can then just concentrate on keeping up with all the orders and enquiries your new website will help generate !
Search Engine Optimisation
Ensure your website is optimised so that it firstly will get indexed by search engines like Google, and secondly so that it be found when users search for your brand, products or services! See the services we offer to Get your website found online and increase visitors.
