From Downtime to Drive: How a Bury Manufacturer Rebuilt Trust in Their IT

In modern manufacturing, every minute counts. For a growing production firm in Bury, Lancashire, unreliable IT was slowing everything down, from inventory tracking to order fulfilment.
Frequent system crashes halted production lines, staff battled sluggish performance and the risk of data loss hung over daily operations.

Looking for more than quick fixes, the company turned to J700 Group, a Lancashire-based Microsoft Partner known for proactive IT support and cybersecurity expertise. Together, we built a stable, secure and future-ready IT environment that now powers their entire operation, with 99.9% uptime, faster workflows and complete peace of mind.

The Challenge

Before partnering with J700 Group, the manufacturer’s IT setup had become a bottleneck to productivity.

Unplanned Downtime: Frequent server failures brought production to a standstill, costing thousands of pounds in lost output each day.
Slow Performance: Outdated servers and an aging network meant staff wasted hours waiting for systems to respond.
Data Vulnerability: Sensitive client and production data were at risk from phishing attacks and ransomware, threats that hit SMEs across the North West particularly hard.
Reactive Support: Their previous IT provider only acted once problems occurred, leaving teams frustrated and operations repeatedly disrupted.

What they needed was a partner, not just a provider, someone who could take ownership of their IT systems, keep them secure and ensure production never stopped.

Our Approach

J700 Group began with a complete audit of their systems, identifying weaknesses and opportunities to future-proof the infrastructure. From there, we designed a tailored IT transformation plan focused on three pillars: performance, protection and proactive support.

Boosting System Uptime and Speed

24/7 Remote Monitoring: Implemented industry-grade monitoring tools to identify and fix issues before downtime could occur.
Modern Infrastructure: Replaced legacy servers with cloud-based, high-availability solutions built for speed and resilience.
Network Optimisation: Upgraded switches, cabling and bandwidth management for smoother, faster data flow across production lines.

The result? A robust, lightning-fast environment that supports real-time operations without interruption.

Strengthening Cybersecurity and Data Integrity

Comprehensive Cyber Defence: Installed next-generation firewalls, antivirus, and intrusion-detection systems to safeguard both onsite and remote access.
Data Encryption: Introduced full end-to-end encryption to protect client information and proprietary manufacturing data.
Managed Backups: Implemented automated, offsite backup and recovery systems, ensuring critical data could be restored instantly in case of ransomware or hardware failure.

This combination of proactive defence and resilience gave leadership confidence that their digital assets were fully protected.

Delivering Proactive IT Support

24/7 Helpdesk: Our dedicated support team in Lancashire now provides instant assistance, drastically reducing downtime and response times.
Microsoft 365 Integration: Migrated key processes to Microsoft Teams and OneDrive, improving collaboration across departments.
Ongoing Maintenance: Scheduled system health checks and updates keep everything running efficiently and securely.

The Results

Key Outcome	Impact on the Business
99.9% Uptime	Production downtime is now virtually eliminated, saving thousands in lost productivity each week.
50% Faster Systems	Upgraded servers and network optimisations cut process times in half.
Zero Security Breaches	Continuous monitoring and layered protection keep data secure and clients confident.
60% Cost Savings	Proactive maintenance reduced emergency repair and call-out costs dramatically.

The Impact

Today, this Bury manufacturer runs smoother, faster and with far less risk. Their technology no longer holds them back; it drives them forward. With real-time visibility of production data and the confidence that systems are always online, their teams can focus on what matters, delivering quality and growth.

At J700 Group, that’s what proactive IT support is all about, keeping Lancashire businesses secure, connected and one step ahead.

Ready to modernise your IT? Contact J700 Group’s Lancashire support team today.

Why J700 Group?