Protecting Sensitive Client Data for a Trusted Lancashire Funeral Provider

For a trusted funeral provider operating across Lancashire, compassion and reliability are everything. Families depend on them during life’s most difficult moments and behind the scenes, their team relies on technology to keep sensitive information secure and operations running smoothly.

As their business grew, the provider began facing serious IT challenges. Ageing systems were slowing staff down; cybersecurity risks were increasing and compliance with GDPR regulations was becoming harder to manage. Any downtime or data issue could have affected not just business continuity, but the trust of grieving families.

That’s when they turned to J700 Group, a Preston-based Microsoft Partner, for proactive IT support and robust cybersecurity services designed specifically to protect sensitive data and ensure uninterrupted service across all their Lancashire locations.

The Challenge

Managing multiple branches meant handling large volumes of private client information and ensuring systems worked seamlessly across sites — but their existing IT setup couldn’t keep up.

They faced four key issues:

Data Security Risks: Phishing attempts and ransomware threats exposed vulnerabilities in their network, putting confidential client data at risk.
Regulatory Pressure: As GDPR and data protection standards tightened, compliance was becoming increasingly complex.
Outdated Infrastructure: Older systems caused disruptions during key client interactions, affecting response times and professionalism.
Reactive IT Support: Their previous provider offered limited assistance, often stepping in only after problems had already caused disruption.

The provider needed an IT partner who understood the unique sensitivities of their sector, one who could deliver security, compliance, and peace of mind across every branch.

Our Approach

J700 Group began with a comprehensive audit of their existing systems, identifying risks and areas for improvement. From there, we implemented a secure, compliant and fully supported IT environment built for reliability and trust.

Strengthening Data Security

Advanced Cyber Protection: Installed enterprise-grade firewalls, antivirus and 24/7 monitoring to detect and neutralise threats before they could cause harm.
End-to-End Encryption: All client records and communications were encrypted to meet GDPR standards and safeguard confidentiality.
Staff Awareness Training: Delivered practical cybersecurity training sessions to help staff spot phishing and social engineering attempts, reducing risk by over 70%.

Ensuring Compliance and Transparency

GDPR Alignment: Updated all systems and storage processes to meet strict data protection standards.
Regular Security Audits: Conducted ongoing reviews and penetration testing, using frameworks inspired by NHS data security best practices.
Detailed Reporting: Provided compliance documentation and audit trails for easy reference during regulatory inspections.

Building a Reliable, Connected IT Infrastructure

Modernised Systems: Upgraded servers and devices to deliver faster, more stable performance.
Microsoft 365 Integration: Enabled secure, cloud-based communication and file sharing across Preston, Blackburn and other branches.
Proactive Monitoring: Implemented remote management tools to detect and fix issues before they impacted daily operations.

The Results

Key Outcome	Impact on the Organisation
Zero Data Breaches	Sensitive client information remains fully protected, preserving trust and reputation.
100% GDPR Compliance	All systems meet or exceed data protection requirements, with no penalties or warnings.
99.8% Uptime	Operations run smoothly across all locations, even during busy periods.
Higher Staff Confidence	Teams now work efficiently and securely, knowing their IT is reliable and compliant.

The Impact

Thanks to J700 Group’s tailored support, the funeral provider can now focus entirely on delivering care and compassion, supported by a secure and dependable IT foundation.
Their teams have peace of mind knowing that every client’s information is handled safely, and that their systems are monitored, protected and always ready when needed most.

J700 Group continues to provide proactive IT support and cybersecurity across their Lancashire sites, ensuring that technology quietly does its job, so people can do theirs.

Why J700 Group?

Secure Your Funeral Business IT Today

Our Haslingden-based team delivers tailored IT support in Lancashire, combining local expertise with Microsoft Partner solutions for funeral providers.