Securing Patient Data and Peace of Mind for a Lancashire Healthcare Team

In healthcare, every second, and every piece of data, matters.

For a busy healthcare provider in Accrington, Lancashire, managing patient records securely while keeping systems running smoothly was becoming an increasing challenge. Outdated technology, strict NHS compliance demands, and growing cybersecurity risks were putting pressure on staff and threatening day-to-day operations.

To protect their patients and maintain the highest standards of care, the organisation turned to J700 Group, a Preston-based Microsoft Partner, for proactive IT support and specialised cybersecurity solutions. Together, we built a secure, compliant, and efficient IT environment that now supports patient care seamlessly across their operations.

The Challenge

Like many healthcare organisations, this provider relied heavily on digital systems for patient management, communications, and NHS platform access. However, several issues were holding them back:

Rising Cyber Threats: The organisation was receiving increasing numbers of phishing emails and attempted ransomware attacks targeting NHS-linked networks.
Tough Compliance Standards: Meeting NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials requirements was time-consuming and complex.
System Downtime: Outdated hardware and slow systems were disrupting workflows, delaying patient interactions, and affecting overall service quality.
Reactive IT Support: Their previous provider only responded after problems arose, causing unnecessary downtime and frustration for staff.

With patient data and safety on the line, they needed a trusted local IT partner who understood healthcare compliance and could deliver a proactive, fully managed service.

Our Approach

J700 Group began with a full assessment of their infrastructure, identifying vulnerabilities and compliance gaps. We then created a comprehensive IT strategy tailored to healthcare operations, focused on three priorities: security, compliance, and reliability.

Protecting Patient Data

24/7 Threat Monitoring: Introduced advanced tools to detect and block ransomware, phishing, and other cyber threats in real time.
End-to-End Encryption: Applied NHS Digital–aligned encryption standards to secure patient records and communication channels.
Staff Awareness Training: Conducted interactive workshops to help employees recognise and report phishing attempts, reducing risk by over 80%.

Meeting NHS Compliance Standards

DSPT Alignment: Implemented the necessary policies, access controls, and system safeguards to meet the NHS Data Security and Protection Toolkit requirements.
Cyber Essentials Certification: Guided the provider through Cyber Essentials and Cyber Essentials Plus accreditation, strengthening both compliance and public trust.
Ongoing Audits: Performed regular IT security reviews to ensure continuous adherence to NHS and GDPR standards.

Enabling Reliable, Proactive IT Support

Remote System Monitoring: Used automated tools to predict and prevent downtime before it affected patient care.
Modernised Infrastructure: Replaced ageing hardware with high-performance devices optimised for healthcare environments.
Microsoft 365 Integration: Streamlined communication with secure Outlook and Teams setups, improving coordination between staff and administrative teams.

The Results

Key Outcome	Impact on the Organisation
Zero Data Breaches	Patient records remain fully protected, strengthening confidence among patients and staff.
Full NHS Compliance	Successfully achieved DSPT and Cyber Essentials certifications with ongoing support.
99.9% Uptime	Reliable systems ensure uninterrupted service delivery and faster patient response times.
Empowered Teams	Staff now work more efficiently, with greater cybersecurity awareness and confidence.

The Impact

With a stable, compliant, and secure IT foundation, the provider now delivers patient care with complete confidence. Staff can focus on helping patients rather than worrying about slow systems or data risks, and management knows they’re fully aligned with NHS and GDPR regulations.

J700 Group continues to deliver proactive support and cybersecurity for healthcare organisations across Lancashire, helping them protect patient data, maintain compliance, and keep technology working quietly in the background, where it belongs.

Why J700 Group?