J700 Group Privacy and Cookie Policy – Protecting Your Data
At J700 Group, based in Haslingden, Lancashire, we are committed to safeguarding your personal data and ensuring transparency in how we use cookies on our website (https://j700group.co.uk/). This Privacy and Cookie Policy explains how we collect, process, and protect your information in compliance with the UK GDPR, Data Protection Act 2018, and PECR. As a trusted IT support provider in Lancashire and Manchester, we prioritise your privacy while delivering services like managed IT, Microsoft 365, cloud solutions, cybersecurity, and connectivity. For questions, contact us at [email protected] or 0333 7721 700.
What Personal Data Do We Collect?
We collect limited personal data to provide our IT support and related services, ensuring compliance with UK data protection laws:
- Contact Information: Name, email, phone number, and company details when you submit a contact form, request a free IT audit, or sign up for our newsletter (e.g., “Get our latest tips & tricks”).
- Service-Related Data: Information provided during IT support, Microsoft 365 setup, or cybersecurity consultations, such as business IT requirements.
- Website Usage Data: IP address, browser type, and device details collected via cookies to improve your experience on our site.
We only collect data necessary for delivering our services or responding to your enquiries.
How Do We Use Your Data?
J700 Group uses your data to:
- Respond to enquiries and provide IT support, cloud solutions, or connectivity services.
- Send marketing communications (e.g., cybersecurity booklets or IT tips) if you’ve opted in.
- Analyse website performance to enhance user experience (via cookies).
- Ensure compliance with legal obligations, such as data security standards for Lancashire businesses.
We do not sell or share your data with third parties for marketing purposes. Data is securely stored and processed in the UK.
Cookies and Tracking Technologies
Our website (https://j700group.co.uk/) uses cookies to provide the best user experience, as noted in our Privacy Overview. Cookies are small files stored in your browser to:
- Recognise Returning Visitors: Cookies help us remember your preferences for a seamless experience.
- Analyse Usage: We track which sections (e.g., IT Support, Contact Us) are most visited to improve content.
- Types of Cookies:
- Essential Cookies: Enable core functionality, like form submissions.
- Analytics Cookies: Track site performance (e.g., Google Analytics).
- Marketing Cookies: Support targeted campaigns (only with consent).
You can manage cookie preferences via our cookie consent tool or your browser settings. Disabling cookies may limit site functionality.
Telephone Call Recording
To help us improve our service, ensure quality standards and comply with regulatory requirements, telephone calls with us may be recorded or monitored.
What we record and why We record calls for staff training, quality assurance, dispute resolution and to meet legal or regulatory obligations. – Recordings are only accessed by authorised staff and are never shared with third parties except where required by law (for example, to law enforcement agencies).
How long we keep recordings Recordings are automatically deleted after 12 months You can request a copy or ask us to delete your recording sooner by contacting our Data Protection Officer.
Your rights You have the right to access, rectify or erase your personal data (including call recordings). Contact: [[email protected]] or phone [01234 567890].
For more information see the Information Commissioner’s Office website: ico.org.uk
How We Protect Your Data
As an IT support provider, we implement robust security measures:
- Encryption: Data transmitted via our contact forms or support portal is encrypted.
- Access Controls: Only authorised staff access your data for service delivery.
- Regular Audits: We conduct cybersecurity audits to ensure compliance with UK GDPR.
- Retention Policy: We retain data only as long as necessary (e.g., for active client relationships or legal requirements).
Your Data Rights
Under UK GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to data processing.
- Withdraw consent for marketing emails at any time.
- Request data portability.
To exercise these rights, contact us at [email protected] or 0333 7721 700. We’ll respond within 30 days.
Contact Us About Your Privacy
If you have questions about this Privacy and Cookie Policy or how we handle your data, please reach out:
- Email: [email protected]
- Phone: 0333 7721 700
- Address: J700 Group, Prinny Mill Business Centre, 68 Blackburn Road, Haslingden, BB4 5HL
You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Policy Updates
We may update this policy to reflect changes in services or regulations. Updates will be posted on this page with the revision date. Last updated: August 18, 2025.
